Privacy Policy

Last updated – 18th May 2021

Summary: We respect your right to privacy and this policy explains how we collect and treat any information you give us. Our policy covers:

  1. Valuing your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who is responsible for your information at Luga Baruga
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy


Valuing privacy: We value your privacy and are committed to keeping your personal and business information safe. We never use your personal information for any reason other than why you gave it, and we will never give anyone access to it unless there is a legal requirement to do so.

How we collect information: We ask for contact information including your name, company name, email address and phone number via our website, so that we can reply to an enquiry you send us. We use Google Analytics to collect information about the way people use our website. We collect your name and email address when you sign up for our electronic newsletter. We ask for your account and contact information when you hire services from us.

What information we hold:

  • When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for
  • If you sign up for our electronic newsletter, we only collect your name and email address
  • If you are a client or customer, we also retain your business name and bank details for financial processing and we keep records of the invoices we send you and the payments you make within Sage (our preferred accountancy system)
  • If you are a supplier, we retain your business name and bank details for financial processing and we keep records of the invoices we receive from you and the payments we make within Sage (our preferred accountancy system)


Where we store your information: If you contact us with a business enquiry, we may store your information in our Customer Relationship Management (CRM) software (WebCRM). If we do business together, we store your information in our accounts software (Sage). If you opt-in to join our mailing list, we store your name and email address in Mailjet which is our preferred e-marketing platform.

NB: We chose these systems partly for their commitment to security.

What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications. We may also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company: We have a nominated person responsible for the security of your information. You can contact that person by email at [email protected] or by phone on +44(0)1509 238 800 if you have any concerns about the information we store.

Who has access to information about you: When we store information, only the people who need it have access. Our management team has access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private: Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager and use a different, randomly generated password for each service. Please note, we never use the same password twice.

The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after five minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact via:

Email: [email protected]
Phone us on: +44 (0) 1509 238 800.
In writing: 23 Jubilee Drive, Belton Park Industrial Estate, Loughborough LE11 5XS.

Changes to the policy: Changes the contents of this policy becomes effective the moment we publish them on our website.

Cookies: In compliance with EU cookie legislation, this page serves to inform visitors of cookies used on this website.

What is a cookie?
A cookie is a small amount of data that is sent from a website to your computer or mobile phone’s Internet browser. It is stored on your device’s hard drive and is used by websites to track online traffic flows. Unless you have programmed your computer to reject cookies, websites have been using cookies to enhance your online experience for years.

How we use cookies: Luga Baruga use cookies to gain a better understanding of our customers and their needs so we can improve their online experience with us. This applies to all visitors to our website. In order to comply with EU regulations, users now have the option of accepting our cookies. Although you will still be able to access most of our content without cookies, your visit to our site would benefit from the additional functionality that cookies will provide.

Whenever a person visits we collect basic information about their behaviour on our site. This includes things like what pages have been visited and how they found our website. The information we gather for these purposes does not identify anyone and we make no attempt to find out who has been to our site.

What we do gain from this information is a better understanding of what people are interested in on our website and how we can improve their experience on it.

To access this information, we use the following cookies:
Google Analytics: This cookie allows us to gain a better understanding of how visitors use our site, what content they are interested in, and how they found us. The information we get from Google Analytics is anonymous and for the most part comes in the form of statistics.

Share this plug-in: This social media plug-in allows visitors to share our website’s content with their social networks. Once again this information is anonymous. The only information gathered by Luga Baruga from this cookie is a tally of how many people have shared a specific blog post and what social network was used.

Cookie Acceptance: This cookie monitors whether or not you have accepted cookies on our site.

Managing your cookies: To manage your Google Analytics cookies, you can visit the Google Analytics help page, however please keep in mind that information we obtain from Google Analytics goes towards improving the user experience on our site.

As you browse our websites, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Luga Baruga. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

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